Our Expertise
Call Center & Consulting Services
Customer Contact & Sales Enablement
We design communication plans based on analytics, customer profiling, and behavior insights to increase conversion and retention.
- Customer onboarding campaigns
- Cross-selling and upselling support
- Retention and reactivation strategies
Delinquency & Collections Management
Our team helps you manage and cure delinquencies with precision.
Using SKIP tracing, segmentation, and predictive communication models, we ensure higher recovery and better customer experience.
- Early warning and default tracking
- Automated calling and follow-up workflows
- Field collection and on-ground recovery teams
Analytics & Strategy Consulting
We turn raw data into actionable insights.
Our analytics framework identifies customer intent, channel performance, and repayment patterns — helping you make smarter decisions.
- Customer profiling and segmentation
- Channel performance analysis
- Strategy validation and reporting dashboards
Communication Automation
Reach your customers on the right channel, at the right time, with the right message.
We integrate voice and digital channels using intelligent automation tools for better engagement and cost efficiency.
Channels We Use:
IVR • SMS • WhatsApp • Email • App Notifications • Manual Calls
Quality & Compliance Monitoring
We ensure every customer interaction meets the highest quality standards.
Our real-time monitoring systems and CRM-based QA tools help maintain consistent performance and compliance.
- Live call monitoring and call barging
- Quality reporting and feedback systems
- Continuous agent training and floor hygiene audits
Field Operations & SKIP Tracing
For high-risk or hard-to-reach customers, our field teams step in.
With 70+ experienced agents on the ground, we combine digital insights with physical verification to close recovery loops faster
- Field collections
- Address verification and tracing
- On-ground recovery support